Privacy Policy

1. Who We Are

REBORN · A Women's Touch ("REBORN", "we", "our", or "us") operates beauty and wellness clinics in Shah Alam and Kuala Selangor, Malaysia. We are committed to protecting the personal information of every woman who interacts with our services.

For privacy enquiries, contact us via WhatsApp at the outlet nearest to you or through the contact details on our website.

2. Information We Collect

When you make a booking or enquiry, we collect:

• Name — to personalise your appointment
• Email address — to send booking confirmations and reminders
• WhatsApp number — for appointment coordination and follow-up
• Preferred language — to serve you better
• Service and appointment details — outlet, date, time, and service chosen
• Payment information — processed securely by Stripe; we do not store card details

We may also collect basic usage data (e.g., pages visited) through standard analytics to improve our website experience.

3. How We Use Your Information

• To confirm and manage your appointment
• To send appointment reminders via email
• To process payments securely via Stripe
• To follow up after your visit and invite you to leave a review
• To respond to enquiries you send us
• To improve our services and website

We will never sell your personal information to third parties.

4. Payment Security

All payments are processed by Stripe, a globally trusted payment provider. REBORN does not store, access, or handle your card number or banking credentials. Stripe's privacy policy is available at stripe.com/privacy.

FPX payments (online banking) are facilitated through Stripe and are subject to your bank's terms and conditions.

5. Data Sharing

We share your data only where necessary:

• Stripe — to process your payment
• Email service providers — to deliver booking confirmations and reminders
• Our clinic staff — to prepare for your appointment

All third-party providers are contractually required to protect your data and may not use it for their own purposes.

6. Data Retention

We retain your booking records for up to 24 months to comply with our business and legal obligations. After this period, personal data is deleted or anonymised. You may request earlier deletion at any time (see Section 8).

7. Cookies & Analytics

Our website may use cookies or similar technologies to understand how visitors use the site. These do not identify you personally and are used solely to improve site performance. You can disable cookies in your browser settings at any time.

8. Your Rights

Under Malaysian law (PDPA 2010) and good practice, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise any of these rights, contact us via WhatsApp at your nearest outlet.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor's data has been submitted, please contact us immediately for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us